Returns & Refunds Policy
We work very hard to curate only the very best products for you. We are happy to accept product exchanges in case of manufacturing defect or defective product
For exchanges, we must be notified within 48 hours of receiving the goods. The goods must be delivered at the buyer’s expense to the seller’s warehouse in original condition and packaging. Where goods are returned in damaged or substandard condition to the seller, additional fees may be charged. Freight charges are not included in any refund.
Cucu Babystore has a strict no returns, exchanges or refunds policy across the website, due to change of mind or for order not accepted upon Arrival
For exchanges, we must be notified within 48 hours of receiving the goods. The goods must be delivered at the buyer’s expense to the seller’s warehouse in original condition and packaging. Where goods are returned in damaged or substandard condition to the seller, additional fees may be charged. Freight charges are not included in any refund.
Cucu Babystore has a strict no returns, exchanges or refunds policy across the website, due to change of mind or for order not accepted upon Arrival
Initiating a return request:
Write to us at info.cucu…@gmail.com within 48 hours of receipt of the product along with photos and the reason for return. If it is later than this, write to us and let’s work together to see what we can do.
We will approve the return request if it is a returnable product. We will provide detailed instructions by email regarding pick-up. This will involve minimal hassle to you, we promise.
Cancellation
In case you change your mind You may cancel your order within 24 hours of placing your order by emailing at info.cucu…@gmail.com.
no cancellation or refunds can be accepted, if the cancellation request is sent after 24 hours of placing your order.
After the cancellation is approved your request for cancellation will be processed in 2 business days, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Return of Goods
Goods supplied in accordance with an order can only be returned with the express approval of the seller or if the products are defective or damaged. If you wish to return faulty goods you need to notify “CUCU BABYSTORE” first by phone, or email within 48 hours of receiving the goods. Where goods are accepted (either for replacement, repair or refund at the discretion of the seller) they must be delivered at the buyer’s expense to the seller’s warehouse in original condition and packaging. Where goods are returned in damaged or substandard condition to the seller, additional fees may be charged. Returns for orders paid by credit card will be credited electronically back to the applicable credit card account. Returns for orders paid by direct credit will be credited electronically back to the applicable bank account.
Refunds back to Credit Cards, Debit Cards, Net Banking or Bank Accounts (NEFT) are refunded within 10-15 days after we receive and process your return.
Returns
We only accept returns and exchange, if the products are defective or damaged. Our policy lasts 10 days. It is mandatory to notify us if you want to return or exchange your item at the earliest within 48 hours of receiving the product and return the item within 10 days. To be eligible for a return, your item must be unused and in the same
condition that you received it. It must also be in the original packaging with the original tags.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery
Return will be processed only if
It is determined that the product was not damaged while in your possession;
The product is not different from what was shipped to you;
The product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual, warranty card and all the accessories therein).
Note: If you’ve received a non-returnable product in a damaged/defective condition, you should notify us within 48
hours from the delivery of the product.
Return Exceptions
Some items cannot be returned if the packaging has been opened, these include
Merchandise that has been worn, used, or altered in any way will not be accepted for return or exchange
Food Items.
Custom made products.
Sale or Clearance items cannot be returned or exchange or refund.
Refunds (if applicable)
Once your return is received and inspected we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.